General
Off Road Driver has introduced processes and PPE designed to reduce the spread of Covid 19.
We have created processes and measures for each individual site to ensure that we operate as safely as we can. Detailed, site specific advice will be sent to all customers by email ahead of your experience so that you are informed well before your experience.
At all sites, our teams have surface wipes, hand sanitisers and PPE items and we have provided team members with detailed training on how to correctly use these. We have a regime of cleaning surfaces and public areas regularly.
Other changes are as follows:
Check in
For most sites we will be checking people in outdoors, away from other people and avoiding queues inside.
We are therefore not using our indoor hospitality areas at this time aside from those which offer the possibility to socially distance. We will also not be serving refreshments to avoid handling items that have been touched by other people.
We recommend that parents view from outside viewing areas, where possible, maintaining social distance from other guests. We also recommend that families try to minimise the number of people coming on the day to watch to keep our viewing areas as clear as possible.
One of the biggest risks we identified was the point when the driving instructors collect the participant for their experience. We have changed this process as follows: at check in, we will give you the car number for the participant’s car. Instructors will hold up your number at your allocated time when they are ready. You will then be guided to that instructor. We ask that participants wait in the viewing area no more than two minutes before the experience is due to start, ensuring social distancing.
Cashless
We have established cashless facilities at every location, so if you wish to buy an in-car film, we would ask that you do so safely via our cashless facility.
In car films
We will still provide in-car films but the process will be slightly different. The SD cards will be kept in the cars and the driving instructor will insert in the video camera at the start of your experience. At the end of the experience, we will hand the SD card to the pupil having wiped it down with alcohol based sanitiser. (We have tested this process extensively and it does not effect the quality of the film). If you choose to buy an in car film on the day, we would ask that you pay by contactless debit or credit card transaction rather than cash at this time.
Driving Experience
We ask that all participants arrive with their own mask to wear in the car. (We have disposable masks available at check in if you forget to bring yours.)
You will have been given a car number upon arrival and we ask that pupils wait in the viewing area no more than two minutes before the lesson is due to start, ensuring social distancing.
Each driving instructor will hold up your number at your allocated time when they are ready. You will then be guided to that instructor. Participants will be asked to clean their hands with an alcohol based hand sanitiser before they get in the car. We will not shake hands at any time. Our team will wear face protection and masks and we have chosen items which allow vision and speech to be unaffected.
At the end of the experience, our instructors will ensure that the participant is returned to the viewing area.
In the cars, each instructor has hand sanitiser and surface wipes and we will be wiping down the touchpoint in every car before each participant. We have produced a series of training videos to ensure that our instructors understand how to ensure that the car and their PPE is clean and fit for purpose.
Risk assessment
Each individual site has its own risk assessment to which the specific measures for each site have been added.
We are confident that the measures we have in place exceed those used by the government on driving tests and surpass those used by on-road driving schools. Our video training will ensure that staff know how to use their PPE equipment and we have also arranged for additional staff on etc days to ensure that customers are protected and public areas are kept clean.